If you have any queries regarding an aspect of the business, please feel free to read the 'frequently asked questions' section listed below. If you have a question that is not answered below then please don’t hesitate to contact the sales team at sales@pcnauctions.com.au and they will happily assist you. The answers specified below should be treated as a guide.

PCN Auctions reserves the right to withdraw or alter any answer. For full information regarding any of the below topics please refer to the Terms and Conditions of Sale found on this site.

Where are you located?
The business is located and operates out of Melbourne; all products that you buy with us are located in our warehouse in Melbourne.

What if I have a problem with one of your auctions I am bidding on or have won?
If you have a problem before or after the auction, i.e. you are having trouble paying in time, the goods arrived damaged, Please contact us at sales@pcnauctions.com.au we will be happy to help you in whatever way we can. Please contact us before any negative feedback is left, it is in both our interest to resolve any problems.

Are you a registered business?
Yes, we are a registered business our ABN is 81 124 866 548

Do your prices include GST?
All our prices include GST. A tax invoice can be made available on request, simply contact the sales team at sales@pcnauctions.com.au and they will send one to you.

What is the best way to contact you if I require an immediate response?
We are aware that sometimes you may have a question that is of an urgent nature, as such we have set up an email urgent@pcnauctions.com.au whereby you can contact us and we will endeavor to reply within 2 hours during business hours and 4 hours at other times.

What is the best way to contact you?
As a method to reduce our overhead costs and thereby provide the best value to you the consumer the only form of contact with the customer service department is through email. To best answer your question please send you query or request to the appropriate department.

Urgent Queries: urgent@pcnauctions.com.au

Sales Department: sales@pcnauctions.com.au

Warranty or Returns: returns@pcnauctions.com.au

I have tried emailing you but I have not received a reply
We will endeavor to reply to any query within 24hrs, if for whatever unknown reason be it computer or email problems etc no reply is forthcoming within 2 business days then please send your email to our backup email address salespcnauctions@gmail.com. Please check your spam and junk mail box and settings to ensure the replies have not been placed in there by your email system.

How do I know how much I must pay?
At the conclusion of the auction an invoice will be sent to you within 24 hours by the sales department which will detail the cost of the item, plus the cost of shipping and plus/minus any other associated costs or discounts and a total amount owing. If you require another invoice or never received one in the first place then simply contact the sales team at sales@pcnauctions.com.au and they will forward one to you. It is important to note that the shipping cost is calculated from the Post Code of the destination delivery point. It is your responsibility to ensure that the address is as specified in your eBay account is the actual delivery address.

How long do I have before I must pay for the item?
Customers need to complete the sale transaction within 5 days from the end of the auction. If after this time no communication is received from the Winning Bidder, they will be considered as a NON-PAYING purchaser & further eBay action may be taken against the purchasers eBay account - including unpaid item strikes. The key thing to consider is, the quicker you complete the transaction the quicker you receive your item. It is therefore in your best interest to complete the sale as quickly as possible. If for whatever reason you cannot pay the amount within the required time period then please contact the sales team at either sales@pcnauctions.com.au or urgent@pcnauctions.com.au.

What payment methods do you accept?
We accept bank transfers (direct deposit or internet banking), Paypal (credit card or bank account) and Australia Post Money Orders. No other forms of payment are accepted.

To keep the prices we sell our products direct to consumers solely through the online forum. Unless specified in the product information/listing no pick-up services are available.

How much is the postage for my item?
The postage cost is detailed in the product listing, under the shipping section. The amount is determined by the postcode of the delivery destination. So simply look for your postcode or geographical area and you will find the amount to be charged. Similarly at the conclusion of the auction within 24hrs you will receive an invoice from the sales team depicting the costs of postage. If you have any queries simple contact the sales team at sales@pcnauctions.com.au and they will happily provide assistance.

If I buy more that one item do I get a discount on shipping?
If you buy multiple items then it doesn’t seem fair to be charged the full postage rates per item. So here at PCN Auctions we will liaise directly with our distribution partner to work out the lowest shipping price for you. Simply contact the sales team at sales@pcnauctions.com.au preferably before the end of the auction detailing the items that you intend to purchase and we will promptly advise you on the consolidated shipping rate. It is important to note that distribution is undertaken by a third-party and as such they dictate the cost, PCN Auctions cannot guarantee a discount shipping rate and it is therefore advisable to contact us before the auction ends to avoid any disappointment. Some large or bulky items prevent the consolidation of the shipment

Do you offer insurance?
In some case insurances will be offered as an extra, please refer to the product information/listing to see whether insurance is available.

Do you sell outside of Australia?
At this time we only sell to consumers within Australia. We have plans in the works for sales and distribution to New Zealand. If you are located in New Zealand and wish to purchase an item then contact the sales team at sales@pcnauctions.com.au before the close of the auction and they will see what they can offer in terms of shipping costs.

How will you ship the product once I've won the auction?
All items are shipped to your door by our distribution partner, the sales team will notify you once the item has been dispatched and they will provide you with a unique tracking number which you can use to track your item. Please advise the sales team during the check-out stage if your delivery address is unusual, i.e. up stairs etc

Where can you post to?
At this time we only sell to consumers within Australia. We have plans in the works for sales and distribution to New Zealand. If you are located in New Zealand and wish to purchase an item then contact the sales team at sales@pcnauctions.com.au before the close of the auction and they will see what they can offer in terms of shipping costs. We ship all items through our distribution partner, they have 100% coverage through-out Australia, and no-where is beyond their reach. They cannot ship to post-codes and a day-time contact number must be provided so that they can make contact and arrange a suitable time to deliver. It is important to note that some regional/remote areas attract a surcharge; you should check the rates carefully to avoid any disappointment later. If you have any queries simply contact the sales team at sales@pcnauctions.com.au and they will happily provide assistance.

How long from dispatch does it take to deliver the item?
All items are shipped by our distribution partner. The sales team will notify you once the item has been dispatched and they will provide you with a unique tracking number which you can use to track your item. We will endeavor to dispatch your item within 1-2 business days after payment has been received. The courier service will contact you to arrange a suitable time for delivery. It is your responsibility to be present during that time. PCN Auctions takes no responsibility for costs of a return delivery which will be charged directly to you by our distribution partner.

What do I do if the carton arrives damaged?
All products are physically inspected before they're dispatched, as such any evident physical damage to the carton will have been caused during delivery. If the outer box appears damaged or soiled on delivery then we ask you to note this on the couriers’ consignment note that you sign at the time of delivery and to immediately check whether the item itself is damaged.  PCN Auctions is not liable for any loss, theft, or damage to any goods if no insurance is taken out on the item. If insurance was taken out on the shipment and the product is physically damaged then please contact the sales department within 3 days at urgent@pcnauctions.com.au so that they can process your insurance claim.

What do I do if the product is faulty when it arrives?
All products sold by PCN Auctions are covered for DOA, "Dead on Arrival" which means if the product is faulty when it arrives we will repair, replace or refund the item at our discretion. A return request must be sent within 7 days of delivery to returns@pcnauctions.com.au and we will repair, replace or refund the item at our discretion. DOA return requests will not be accepted for items that have been damaged during shipment or though misuse by thepurchaser.